Terms of service

Last updated: 10 November 2026

1. Seller

The seller is Anderson Beer OÜ, registration number 12663384, VAT EE101720195, Tähe 112a, 50107 Tartu, Estonia. Contact for questions, withdrawals and complaints: info@andersonbeer.com. These terms apply to purchases of goods from our online shop and do not limit statutory consumer rights.

2. Products, prices and orders

Product characteristics, quantities and allergens appear on the product page. Prices are in euros and include applicable VAT. Container deposits are shown separately. Delivery charges and the final total are shown before you submit an order with an obligation to pay.

Add products to your basket, enter accurate billing, contact and delivery details, and select an available delivery and payment method at checkout. Check your details and the total before ordering. Confirmation is sent to the email address provided. The sales contract takes effect when payment is received. If goods cannot be supplied, we will contact you and refund the unavailable goods and related delivery charges without undue delay, within 14 days.

3. Alcohol and age verification

Alcohol is sold only to customers aged at least 18. The recipient must satisfy the applicable age restriction. We and the carrier may verify age and request identification; alcohol will not be handed to a minor. The website age declaration does not replace identity and age checks at handover. Applicable restrictions on alcohol sales and delivery must be observed.

4. Payment and delivery

Only payment methods displayed at checkout are available. Payments are handled by the provider identified there. We do not have access to your full payment-card details.

Delivery is available to destinations and through carriers enabled at checkout. For international destinations not offered there, request a quote before ordering. Delivery costs are agreed before purchase; unagreed charges are not added later. Free collection from the brewery is available after we confirm the order is ready.

In-stock orders are normally dispatched the next working day after payment. Carrier delivery within Estonia usually takes 1–2 working days after dispatch. Preorders and personalised products follow the times stated on the product page or separately agreed. We will notify you of delays promptly; estimates do not limit statutory remedies.

5. Withdrawal and returns

Consumers may withdraw without giving a reason within 14 days of receiving the goods. Send an unambiguous notice to info@andersonbeer.com within that time, including your order number, products, name and contact details. Example: “I withdraw from order [number], received on [date], for [products]. Name and date.” Return the goods to Tähe 112a, 50107 Tartu, Estonia within 14 days of giving notice.

The customer pays direct return shipping for an ordinary withdrawal; we pay justified return costs for incorrect or defective goods. Consumers are responsible for diminished value only where handling exceeds what is necessary to establish the nature, characteristics and functioning of the goods.

We refund payments, including the least expensive standard delivery offered, within 14 days of receiving the notice. We may withhold reimbursement until we receive the goods or evidence of dispatch, whichever is earlier. Refunds use the original payment method unless otherwise agreed, with no reimbursement fee.

Statutory exceptions apply, including goods made to a consumer’s specifications or clearly personalised, such as a custom-designed label. Exceptions do not remove rights concerning defective goods. We do not apply a blanket exclusion for ordinary beer purchases. Business customers do not have the statutory consumer 14-day withdrawal right.

6. Defects and disputes

Report damaged, incorrect or missing goods to info@andersonbeer.com, preferably with the order number and a photograph. We are responsible for non-conformity existing at handover under applicable law. Consumers may report defects within two years of handover and should notify us within two months of discovering a defect. The goods’ nature, shelf life and proper storage are relevant. We respond to complaints in writing within 15 days. Remedies follow the law, primarily repair or replacement, and price reduction or withdrawal where legally available.

We first seek an amicable resolution. Consumers may contact Estonia’s Consumer Disputes Committee, whose proceedings are free, or a competent court. Estonian law applies without depriving consumers of mandatory protections in their country of residence.